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Q1: What does "demi-fine" jewelry mean?

A1: Demifine jewelry is a term used to describe pieces that are crafted with high-quality materials like sterling silver, gold vermeil, and semi-precious gemstones. It falls between fine jewelry (made with precious metals and gemstones) and fashion jewelry (made with base metals and faux gems). Demifine jewelry offers the perfect balance of elegance and affordability.

A2: We use materials like recycled sterling silver, recycled brass with recycled 18kt gold plating or vermeil (a thick layer of gold over sterling silver), and carefully selected semi-precious gemstones. This ensures our jewelry has a luxurious appearance without the hefty price tag.

A3: Yes, our jewelry is designed with sensitivity in mind. Recycled sterling silver and recycled 18kt gold plating or vermeil are generally hypoallergenic materials. However, if you have specific allergies, please check the product descriptions for any potential allergens.

A4: To maintain the beauty of your jewelry, avoid exposing it to harsh chemicals, perfumes, and excessive moisture. Store your pieces in a dry, tarnish-resistant pouch or box when not in use. Clean your jewelry gently with a soft cloth to remove dirt or oils.

A5: Our jewelry is not waterproof, so we recommend removing it before swimming or showering. Prolonged exposure to water, especially chlorinated or saltwater, can affect the appearance and longevity of the jewelry.

A6: Tarnishing can occur over time due to various factors such as exposure to air, humidity, and certain chemicals. While our jewelry is made with high-quality materials, tarnishing may still occur based on how you wear and store your pieces. To minimize tarnishing, store your jewelry in a dry place and avoid exposing it to harsh elements.

A7: Absolutely! We're pleased to offer customization and personalization services for our demi-fine jewelry. We understand that adding a personal touch can make your jewelry even more special. Whether you're looking to engrave a meaningful date, initials, or a short message, we're here to help create a piece that reflects your unique style and sentiment.

A8: We want you to love your jewelry. If you're not completely satisfied, you can return or exchange unworn and undamaged items within 7 days of purchase.

A9: Yes, once your order is processed and shipped, you will receive a tracking number via email to monitor the progress of your delivery.

A10: At Atelier HOS, our 7-month warranty encompasses the replacement of your jewelry with a brand-new piece. This coverage initiates from the date of purchase and extends for a period of seven months. Additionally, this warranty is accompanied by a complimentary Lifetime Plating service. To take advantage of these benefits, it is imperative to present the original bill or invoice.